Frequently asked questions
What should I do if my order is incorrect?
If you receive an incorrect item, please contact our customer support team via the email provided on our website. We will review your request and respond within 24 hours to resolve the issue as quickly as possible.
What are the delivery times?
Delivery times can take up to 15 business days, depending on your location and the shipping method selected. The delivery timeframe is calculated from the date your order is dispatched.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number by email. This allows you to follow your delivery in real time until it reaches you.
Is shipping free?
Shipping is charged at a flat rate of £4.99. The final shipping cost is clearly displayed at checkout before payment.
Is it safe to shop on your website?
Yes. Our website uses industry-standard security protocols to protect your data. All payments are securely processed through trusted providers such as Stripe and PayPal, ensuring encrypted and fully protected transactions at all times.
Can I return my purchase?
Yes. If you are not satisfied with your purchase, you may request a return after the order has been delivered, in accordance with our Returns Policy.
Do the photos accurately represent the products?
We aim to present our products as accurately as possible. Some images may be AI-enhanced to better showcase design details. Minor variations in colour or finish may occur due to lighting or screen settings, but we always strive for the closest possible representation.
Where are your garments manufactured?
We operate as a reseller working with carefully selected international suppliers. All our garments are sourced from high-quality manufacturers, chosen to meet our standards of quality and design.
Do you restock sold-out items?
Yes. Popular items may be restocked depending on availability. We recommend checking back regularly or contacting our support team for updates.
How can I contact customer support?
You can reach our customer support team via the email listed on our Contact page. We are always happy to assist.
What are your customer service hours?
Our customer service operates during UK business hours, and we aim to respond to all enquiries within 24 hours.
Are my personal details protected?
Absolutely. Your personal data is handled with strict confidentiality and protected in accordance with UK data protection regulations. We do not sell or misuse customer information.
What if I entered the wrong shipping address?
Absolutely. Your personal data is handled with strict confidentiality and protected in accordance with UK data protection regulations. We do not sell or misuse customer information.
What if I entered the wrong shipping address?
Please contact us as soon as possible. Once an order has been dispatched, we are unable to make changes to the delivery address.
Can I return my purchase?
Yes, you may request a return. Please refer to the return policy here for more details.